1. SERVICE FEE

• A ₱790.00 non-refundable service fee is required to confirm your gown fitting appointment.
• This fee covers personalized styling assistance, gown selection, and fitting session with our dedicated staff.

2. REDEMPTION POLICY

• If you purchase a gown during your appointment, the service fee will be deducted from your total bill.
• If no purchase is made, the service fee remains as a charge for the fitting service.

3. RESCHEDULING, CANCELLATIONS & UNAVOIDABLE INCIDENTS

• You may reschedule once if you notify us at least 5 hours before your appointment.
• Cancellations or no-shows will result in forfeiture of the service fee.
• In case the company is unable to service the appointment due to unavoidable incidents (e.g., unforeseen emergencies, staff unavailability, or force majeure), the company may:
  
  • Offer a different date/time schedule via SMS and email as soon as possible.
  • If rescheduling is not possible, refund the service fee in full.

4. APPOINTMENT GUIDELINES

• Duration: Each fitting session lasts 60 minutes to allow ample time for trying on gowns.
• Number of Gowns: Customers may try on up to 4 gowns per session. Additional gowns may require an extended fitting session at an extra charge.
• Late Arrivals: If you arrive late, your fitting time will still end as scheduled, and the number of gowns you can try on may be reduced accordingly.

5. READY-TO-WEAR & CUSTOMIZATION POLICY

• All items are ready-to-wear and designed for standard sizing.
• Only approved customizations (such as minor adjustments, length alterations, or approved design modifications) are allowed.
• Each approved design customization will incur additional charges, depending on the complexity and materials required.
• Unauthorized modifications or alterations made by third parties void any return or exchange policy.

6. COLOR AVAILABILITY DISCLAIMER

• Please note that not all gown colors and variations may be available for fitting at the store.
• Fitting samples are provided to help you assess the style, fit, and fabric of the gown. Custom or alternative colors may need to be ordered separately.

7. PRODUCTION & RUSH ORDER POLICY

• Standard production time for made-to-order gowns is 10 business days from the date of purchase.
• Rush Order Options:
  
  • 5 business days – Additional rush/priority fee of ₱690.00.
  • 3 business days – Additional higher rush fee of ₱1,100.00 (subject to availability).
• Rush orders are subject to fabric availability and production capacity.

8. FINAL SALE POLICY

• All backorder and made-to-order items are final sale.
• All discounted and sale items are final sale.
• Once an order is placed, it cannot be canceled.
• Customers must review their order details, including size, color, and style, before finalizing the purchase.

9. WEBSITE VS. STORE PURCHASE POLICY

• Website purchases and in-store purchases may have different offers, discounts, or promotions.
• Discounts or promotions offered in-store may not be applicable online, and vice versa.
• Customers should check the website or inquire in-store for current offers, as promotions cannot be combined unless explicitly stated.

10. LIABILITY DISCLAIMER FOR SIZE CHANGES

• Ronstan and Ryan is not liable if the customer gains or loses weight after the fitting, resulting in changes to the gown’s fit.
• Any necessary alterations due to weight changes will be charged separately and are subject to our alteration policies.

11. PRODUCT DELIVERY & SHIPPING POLICY

A. In-Store Personal Pick-Up

• Customers who choose to pick up their orders in-store must provide the following:
  
  • Order Number for verification.
  • A copy of the invoice (printed or digital).
• Full payment is required upon ordering before pick-up can be scheduled.
• Orders not picked up within 30 days from the scheduled pick-up date may be subject to storage fees.

B. On-Demand Delivery (Grab, Lalamove, etc.)

• Customers may arrange their own on-demand delivery services (Grab, Lalamove, or similar).
• The customer is responsible for booking and paying for the delivery service. Once the gown has been handed over to the rider, [Your Brand Name] is no longer liable for any loss, damage, or delays caused by the courier.
• For shipping concerns: Customers should communicate directly with the delivery service provider for any issues after pick-up.

12. PRODUCT DELIVERY, UNBOXING & ISSUE REPORTING POLICY

• Upon receiving your gown, you are required to record a full unboxing video with no pauses, edits, or cuts to serve as proof of the gown’s condition upon arrival.
• The video must clearly show the package being opened and the gown being taken out for inspection.
• The video must also show all angles of the gown, including the front, back, sides, and close-ups of the fabric and details.
• This video is necessary to process any claims regarding material damage, defects, or missing items.
• Failure to provide an unboxing video may result in the inability to resolve claims for damage or defects.

For Any Concerns Upon Receiving the Item:

• Customers must report any issues within 24 hours of receiving the item.
• Concerns can be reported through:
  
  • Email: customercare@ronstanandryan.com
  • Website Chat Support
  • Instagram Direct Message
  • Facebook Messenger
• Items must remain unaltered and in their original condition (no stains, signs of wear, perfume, etc.).

13. WALK-INS & AVAILABILITY

• Walk-ins are welcome but subject to availability. Priority is given to customers with scheduled appointments.

14. GENERAL CONDITIONS

• The service fee, rush fee, and policies are subject to change without prior notice.
• By booking a fitting appointment or making a purchase, you acknowledge and agree to these terms.

For further inquiries, feel free to contact us at customercare@ronstanandryan.com.