Request for an Appointment

TERMS & CONDITIONS FOR GOWN FITTING APPOINTMENT & PURCHASES

1. SERVICE FEE

• A ₱790.00 non-refundable service fee is required to confirm your gown fitting appointment.
• This fee covers:
• Personalized styling assistance
• Gown selection
• Fitting session with our dedicated staff

2. REDEMPTION POLICY

• If you purchase a gown during your appointment, the service fee will be deducted from your total bill.
• Note: The service fee is only deductible from gown purchases.
• For short or midi dresses, the service fee is not deductible from the total bill.
• If no purchase is made, the service fee will still serve as payment for the personalized fitting session.
• This policy helps us cover operational costs such as laundering, steaming, and sanitizing of fitting samples.

3. RESCHEDULING, CANCELLATIONS & UNAVOIDABLE INCIDENTS

• You may reschedule your appointment once if notice is given at least 5 hours before the scheduled time.
• Cancellations or no-shows will result in forfeiture of the service fee.
• If the company is unable to fulfill your appointment due to unavoidable incidents (e.g., staff unavailability, emergencies, or force majeure), we may:
• Offer a new date/time via SMS or email
• Refund the full service fee if rescheduling is not possible

4. APPOINTMENT GUIDELINES

• Duration: Each fitting session lasts 60 minutes.
• Gown Limit: Customers may try on up to 4 gowns per session.
• Additional gowns may require an extended session with extra fees.
• Late Arrivals: Fitting time ends as scheduled regardless of arrival time.
• Companion Policy: Only 1 companion allowed per customer for a focused and exclusive experience.

5. READY-TO-WEAR & CUSTOMIZATION POLICY

• All items are ready-to-wear and follow standard sizing.
• Only approved customizations (e.g., length adjustment or minor modifications) are allowed and may incur additional charges.
• Unauthorized modifications by third parties void any eligibility for returns or exchanges.

6. COLOR AVAILABILITY DISCLAIMER

• Not all gown colors or variations are available for in-store fitting.
• Sample gowns are provided to assess style, fit, and fabric.
• Custom or alternate colors may need to be specially ordered.

7. PRODUCTION & RUSH ORDER POLICY

• Standard Production: 10 business days from date of purchase.
• Rush Order Options:
• 5 business days – ₱690.00 additional rush fee
• 3 business days – ₱1,100.00 rush fee (subject to availability)
• Rush processing is subject to fabric availability and production capacity.

8. FINAL SALE POLICY

• All backorder and made-to-order items are final sale.
• All discounted/sale items are final sale.
• Orders cannot be canceled once placed.
• Customers are responsible for reviewing size, color, and design before purchase.

9. WEBSITE VS. STORE PURCHASE POLICY

• Website and in-store purchases may have different promotions or offers.
• Offers cannot be combined unless explicitly stated.
• Customers should verify current promotions on the website or in-store.

10. LIABILITY DISCLAIMER FOR SIZE CHANGES

• Ronstan and Ryan is not liable for changes in fit due to weight gain or loss after fitting.
• Any size alterations due to body changes will incur additional fees and follow our alteration policies.

11. PRODUCT DELIVERY & SHIPPING POLICY

A. In-Store Personal Pick-Up

• Required for pick-up:
• Order number
• Copy of the invoice (digital or printed)
• Full payment is required before scheduling pick-up.
• Orders unclaimed after 30 days may be subject to storage fees.

B. On-Demand Delivery (Grab, Lalamove, etc.)

• Customers may arrange their own delivery.
• Ronstan and Ryan is not liable for loss, damage, or delays after handover to the courier.
• Delivery issues should be addressed directly with the service provider.

12. PRODUCT DELIVERY, UNBOXING & ISSUE REPORTING POLICY

• Customers must record a full, unedited unboxing video upon receiving the gown.
• Must clearly show opening, full gown view (front, back, sides), and details.
• This video is required for any claim of defect, damage, or missing items.
• Without the unboxing video, no claims will be honored.

To Report Issues:

Must be reported within 24 hours of receipt via:

• Email: [email protected]
• Website Chat Support
• Instagram DM
• Facebook Messenger
• Items must remain unaltered and in original condition (no stains, wear, perfume, etc.)

13. WALK-INS & AVAILABILITY

• Walk-ins are welcome but subject to availability.
• Customers with appointments will be given priority.

14. GENERAL CONDITIONS

• All fees and policies may change without prior notice.
• By booking or purchasing, you acknowledge and agree to these Terms and Conditions.

For further inquiries, feel free to contact us at [email protected].