Return and Exchange Policy

  1. Item/s should be in good and in its original conditions. Tags and plastic should be intact. Return/Exchange items must not have visible signs of wear or use, item/s should remain unwashed, unscented, no stain and not damaged
  2. Item/s to exchange to should be the same price or higher with the original ordered item/s; for there will be no change on your payment.
  3. Item/s to be exchanged to will depend on the availability of product/s.
  4. DISCOUNTED, SALE and BACKORDER items are final and cannot be returned or exchanged.
  5. Customer needs to ship back the item/s for exchange within the next 3-5 days, right after receiving the product.
  6. The customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. No meet ups.
  7. Once item/s is received, processing of the exchange will be 7 business days.
  8. Item/s that was sent for exchange should match the quantity and description indicated in the RETURN AND EXCHANGE FORM submitted.
  9. Once the item/s are ready for shipping, customer needs to deposit payment for shipping/ additional fee.

Exchanging an item?

Please use our Return and Exchange form below.

Kindly fill out and submit this form.

 

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